Pilot
Start a 7-day pilot
A low-risk pilot designed to prove reliability, safety, and measurable outcomes — with success metrics defined upfront.
Phase 1
Day 0–1: setup
Knowledge capture, request taxonomy, workflows, and escalation policies.
Phase 2
Day 2–4: live handling
Live requests with guardrails; human handoff for uncertainty or sensitive topics.
Phase 3
Day 5–7: optimize & review
Tighten workflows, review KPIs, and plan expansion to more request types.
Pilot KPIs (examples)
- Minutes handled
- Containment rate
- Escalations
- Response time
- Booking conversions (where applicable)
- Missed-call recovery
We define targets upfront and review results at the end of the pilot.