Voice-first AI customer support — Bangladesh-ready
Bangla voice AI for phone support.
Naturally human-sounding conversations. Handles routine, high-volume call requests automatically — and escalates safely when needed.
Works as a software layer inside your SIP/PBX: no lock‑in, clear handoff paths, and measurable outcomes from day one.
- Safe fail
- Uncertain or sensitive calls route to a human, ticket, or callback.
- Inside your system
- SIP/PBX integration — a modern software layer, not a vendor lock‑in.
- Measurable ROI
- Track containment, minutes handled, escalations, and outcomes.
Privacy-first
Minimal data by default; clear retention choices during pilots.
Audit logs
Call summaries, intents, and escalation reasons for QA review.
Policy escalation
Conservative behavior on uncertainty; fast human handoff.
Inside PBX/SIP
Deploy as a software layer within your existing call system.
Measurable ROI
Containment, minutes handled, escalations, and outcomes tracked.
What it does on a real call
A voice agent for customer support calls — built for Bangla voice AI in Bangladesh, with clear guardrails. It speaks naturally, improves continuously, and stays honest about uncertainty.
Core capabilities
- Understand intent: delivery status, appointment requests, admissions, bookings, service questions.
- Take action: create a ticket, book a slot, capture details, route to the right team.
- Close the loop: confirm next steps, send SMS/email later if you enable it, schedule callbacks.
Quality targets (pilot)
We define measurable targets for call containment, resolution quality, and escalation accuracy before you go live — and iterate weekly.
Demo
Voice call workspace (mock UI)
Caller
“ডেলিভারিটা কোথায় আছে? গতকাল বলেছিল আজ পৌঁছাবে।”
DeepBloom
“ধন্যবাদ। আপনার অর্ডার নম্বরটি বলবেন? আমি স্ট্যাটাস দেখে নিশ্চিত করছি।”
Agent actions
- Identify intent: shipment status
- Request order ID (verification)
- Offer escalation if delayed / sensitive
KPIs you can track
Note: This is a demo mock UI. During a pilot we tailor flows and guardrails to your policies.
Call flow (animated)
A safe, policy-driven path — with confident handoff.
Step 1: Call
Step 2: Identify
Step 3: Verify
Step 4: Resolve
Step 5: Ticket / Confirm
Step 6: Escalate
Identify & verify
Confirm intent and key details before taking any action — reduces errors and improves trust.
Resolve with guardrails
Handle routine requests quickly, using your policies and scripts—no improvisation.
Safe escalation
If uncertain, sensitive, or high value, hand off to a human, ticket, or callback with context.
Trust & safety, by design
A responsible AI call center Bangladesh teams can deploy with confidence: clear escalation rules, conservative behavior on sensitive topics, and transparent logging for review.
Safe fail and handoff
If confidence is low, the agent escalates to a human, creates a ticket, or schedules a callback — never improvises.
Sensitive intent handling
For medical, financial, legal, or identity-related requests, DeepBloom uses stricter thresholds and safer prompts.
Audit-friendly
Call summaries, intent labels, and escalation reasons are available for quality review and continuous improvement.
What we will NOT do
- We will not guess on payments, refunds, or account risk. Those calls escalate to your team.
- We will not pressure customers or invent policies. The agent stays within your approved scripts and rules.
- We will not hide uncertainty. If confidence is low, we route to a human, ticket, or callback.
Built for multiple industries — one voice layer
DeepBloom works across clinics, e-commerce, education, services, and hospitality — anywhere phone support needs reliable Bangla conversations and clear outcomes.
If you’re evaluating an AI call center in Bangladesh, DeepBloom is designed as a Bengali-speaking AI agent that fits into your existing operations — especially for high-volume inbound support where consistency matters.
Clinics & diagnostics
Appointment scheduling, directions, service pricing questions, follow-up callbacks with safe escalation.
E-commerce & logistics
Order status, returns policy questions, address confirmation, courier coordination, escalation for disputes.
Education & admissions
Course info, eligibility checks, fee structure, document lists, visit scheduling, routed handoffs to counselors.
Home & professional services
Lead capture, quoting intake, booking a time window, routing to the right team, reminder workflows later.
Hospitality
Reservation calls, availability checks, policies, event inquiries, and warm handoff for VIP requests.
Customer support teams
Overflow handling, after-hours coverage, triage, and consistent summaries for faster human resolution.
How pilots work
A 7-day pilot designed to be low risk and measurable. We define success metrics upfront and review results together.
Step 1
Day 1: scope & policies
Pick the first call types. Define “must-escalate” scenarios and safe language.
Step 2
Day 2–3: integration setup
Route calls via SIP/PBX (or parallel routing). Configure handoff to human/ticket/callback.
Step 3
Day 4–6: iterate with QA
Review transcripts, audit logs, and escalation reasons. Tighten guardrails and prompts weekly.
Step 4
Day 7: success review
Compare against targets defined upfront: containment, minutes handled, escalations, and outcomes.
Simple pricing to start — pilot-ready when you are
Start small, measure outcomes, and expand. Pricing is designed to be clear and procurement-friendly.
Starter
For teams validating a Bengali-speaking AI agent on common call types.
৳5,000
per month
- Inbound call triage and FAQ flows
- Human handoff rules + escalation reasons
- Call summaries and outcomes tracking
- Bangla + English support (tuned during pilot)
Pilot / Enterprise
For PBX/SIP integration, custom workflows, stricter safety, and measurable ROI reporting.
- Telephony integration inside your stack (SIP/PBX)
- Custom intents, routing, and ticketing/CRM hooks
- Quality targets + weekly iteration cadence
- Role-based access and audit-ready logs
Request a pilot
Share a few details. We will respond with a practical pilot plan: call types, integration approach, safety rules, and measurable targets.
What we typically confirm
- Top 5 call reasons and “must-escalate” scenarios
- Your SIP/PBX or call routing setup
- Handoff path: human, ticket, callback
- ROI metrics: minutes handled, resolutions, conversions/bookings
FAQ
Is DeepBloom a Bangla voice AI solution or an AI call center platform?
DeepBloom is voice-first: a Bengali-speaking AI agent that answers phone calls and resolves common requests. It can support chat later, but calls are primary.
How does PBX/SIP integration work?
We position DeepBloom as a software layer inside your telephony stack. In a pilot, we map call flows, route calls via SIP/PBX, and define safe handoff paths.
What happens when the agent is uncertain?
DeepBloom uses conservative confidence thresholds. If uncertain or sensitive, it escalates: to a human, a ticket, or a callback — and records the reason for review.
Can we measure ROI from day one?
Yes. We track minutes handled, containment, resolutions, escalations, and outcomes (bookings/conversions where applicable). Pilots start with defined targets and weekly iteration.
Ready to see a voice agent for customer support in your environment?
Start with a pilot — minimal risk, measurable learning.